Clueless and Frustrated

I’ve been working at my job for over two years. Yesterday, I worked with another dispatcher, one who was trained at the Sheriff’s Office Combined Communications. I was very glad she was with me last night, because there were certain actions required in FCIC/NCIC that I wouldn’t have even known to do, let alone how to do them.

After two years, I should know the ins and outs of dispatching, but there are so many things I have never been taught.

Meanwhile, I am fantastic at all the “extra” things we do, such as logging Lost and Found, handling key requests, parking decals, and everything database related.

I wish I didn’t feel this way. I wish I could even be aware of what I need to learn, but I don’t even know what questions to ask. It’s been “deal with whatever comes in” from my first day on the job, and ask (if there is anyone TO ask) when something comes in that stumps me.

What can I do about the professor who received a key that doesn’t work for the door it’s supposed to unlock? I can issue him a different key with the same numbers, but *I* can’t walk over to the building (which is right next to the station!) and test keys, because *I* can’t leave the desk.

I can’t even go heat up a cup of water to make tea without having to dash back to the desk to answer the phone several times.

This is not me. I am used to being able to DO things. I am used to solving the problem, finding the answer to the equation, “getting it.” This is eluding me, and I don’t like that feeling.

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